SBB Healthcare System

Dự án Chuyển Đổi Số

Phòng khám đa khoa SBB

12 Gói Phần mềm | 2.859 Tỷ VND

Version 2.0 | 26/01/2026

Tổng Quan Dự Án

Khách hàng SBB

  • ✓ Phòng khám đa khoa chuyên nghiệp
  • ✓ 25,326+ khách hàng đã phục vụ
  • ✓ 2,256+ doanh nghiệp hợp tác
  • ✓ 50% khách hàng FDI
  • ✓ 15+ chuyên khoa y tế

Phạm vi triển khai

12
Gói phần mềm
2.859B
VND
1,194
Man-days
15/3/2026
Go-live L1
Hệ sinh thái y tế toàn diện: Lâm sàng → Quản trị → Liên thông → AI (tương lai)

Kiến trúc 5 Tầng

L1
Clinical
6 gói
L2
Ecosystem
2 gói
L3
Admin
3 gói
L4
Data/AI
Future
L5
MOH
1 gói
graph TB
    subgraph L1[L1 - Vận hành Lâm sàng - 6 gói - 1.597B VND]
        HIS[HIS Core]
        RIS[RIS]
        LIS[LIS]
        PACS[PACS]
        Reception[Smart Reception]
        Migration[Data Migration]
    end

    subgraph L2[L2 - Mở rộng Hệ sinh thái - 2 gói - 494M VND]
        Portal[Patient Portal]
        FamilyDoc[Family Doctor]
    end

    subgraph L3[L3 - Quản trị Nội bộ - 3 gói - 730M VND]
        HRM[HRM]
        Voucher[Voucher & Payment]
        CRM[CRM]
    end

    subgraph L4[L4 - Data & AI - Future Phase]
        BI[BI Dashboard]
        AI[AI Features]
    end

    subgraph L5[L5 - Liên thông Y tế - 1 gói - 165M VND]
        MOH[MOH Integration]
    end

    HIS --> RIS
    HIS --> LIS
    HIS --> PACS
    Portal --> HIS
    FamilyDoc --> HIS
    HIS --> MOH

    classDef l1 fill:#EDE9FE,stroke:#7C3AED,stroke-width:2px
    classDef l2 fill:#DBEAFE,stroke:#2563EB,stroke-width:2px
    classDef l3 fill:#D1FAE5,stroke:#10B981,stroke-width:2px
    classDef l4 fill:#E5E7EB,stroke:#6B7280,stroke-width:2px
    classDef l5 fill:#FED7AA,stroke:#F59E0B,stroke-width:2px

    class HIS,RIS,LIS,PACS,Reception,Migration l1
    class Portal,FamilyDoc l2
    class HRM,Voucher,CRM l3
    class BI,AI l4
    class MOH l5
          

L1 - Vận hành Lâm sàng

Clinical Operations | 6 packages

638.7 MD
Man-Days
1.470B
VND Budget
51.4%
of Total
L1-01 Smart Reception
207 MD | 419.616M VND
L1-02 Data Migration
92.9 MD | 203.298M VND
L1-03 HIS Core Upgrade
107 MD | 267.5M VND
L1-04 RIS/LIS/PACS Integration
76.9 MD | 192.25M VND
L1-05 LIS Sync Expansion
71 MD | 177.5M VND
L1-06 PACS Lite Expansion
83.9 MD | 209.75M VND

L1-01: Smart Reception

Tiếp đón thông minh - Automated Check-in System

Key Features

  • ✓ Self-service kiosk
  • ✓ QR code check-in
  • ✓ Queue management
  • ✓ Insurance verification
  • ✓ Payment integration
  • ✓ SMS/Email notifications

Benefits

  • → Reduce wait time 50%+
  • → Improve patient experience
  • → Lower staff workload
  • → Real-time capacity tracking
  • → Data accuracy improvement
207 MD
Effort
419.616M VND
Budget
15/3/2026
Go-live

L1-02: Data Migration

Dịch chuyển dữ liệu - ETL from Legacy Systems

Data Types

  • ✓ Patient records (25K+)
  • ✓ Medical history
  • ✓ Billing records
  • ✓ Insurance data
  • ✓ Appointment history
  • ✓ Pharmacy inventory

Process

  • → Data extraction
  • → Transformation & validation
  • → Quality assurance
  • → Load to new HIS
  • → Post-migration verification
92.9 MD
Effort
203.298M VND
Budget
15/3/2026
Go-live

L1-03: HIS Core Upgrade

Hospital Information System - Nâng cấp hệ thống quản lý bệnh viện

Core Modules

Clinical Features:

  • • Patient registration & EMR
  • • Appointment scheduling
  • • Medical records management
  • • Clinical workflows
  • • Lab/Radiology orders

Business Functions:

  • • Billing & insurance
  • • Pharmacy management
  • • Inventory control
  • • Reporting & analytics
  • • Admin portal
107 MD
Development Effort
267.5M VND
Budget

L1-04/05/06: Clinical Integrations

RIS, LIS, PACS - Medical Imaging & Lab Systems

RIS Integration

Radiology Information System

  • • X-ray, CT, MRI
  • • HL7 messages
  • • Modality worklist

80 MD | 200M

LIS Integration

Laboratory Information System

  • • Lab test results
  • • HL7 messages
  • • Auto result import

80 MD | 200M

PACS Integration

Picture Archiving System

  • • DICOM images
  • • Image storage
  • • Web viewer

78.7 MD | 197M

HL7 & DICOM Standards: Industry-standard protocols for healthcare interoperability.

Timeline: RIS/LIS start after HIS (60 days), PACS after RIS (45 days).

L2 - Mở rộng Hệ sinh thái

Ecosystem Expansion | 2 packages

197.5 MD
Man-Days
494M
VND Budget
16.5%
of Total
L2-01

Patient Portal

Cổng bệnh nhân - Web & Mobile App

100 MD

250M VND

L2-02

Family Doctor App

Bác sĩ gia đình - Telemedicine Platform

97.5 MD

244M VND

L2-01: Patient Portal

Web & Mobile App for Patient Self-Service

Core Features

  • ✓ Medical records access
  • ✓ Test results viewing
  • ✓ Appointment booking
  • ✓ Prescription tracking
  • ✓ Bill payment
  • ✓ Health tracking

Technology

  • Web: React + Next.js
  • Mobile: React Native
  • Auth: OAuth2 + 2FA
  • Push: Firebase FCM
  • API: GraphQL
100 MD
Effort | 250M VND
Q3 2026
After L1-03

L2-02: Family Doctor App

Telemedicine & Remote Care Platform

Features

  • ✓ Video consultation
  • ✓ Chat with doctors
  • ✓ E-prescription
  • ✓ Health monitoring
  • ✓ Chronic disease mgmt
  • ✓ Emergency alerts

Business Value

  • → Expand service coverage
  • → New revenue stream
  • → Patient retention
  • → Competitive advantage
  • → Post-discharge care
97.5 MD
Effort | 244M VND
Q4 2026
After L2-01

L3 - Quản trị Nội bộ

Internal Management | 3 packages

292 MD
Man-Days
730M
VND Budget
24.4%
of Total
L3-01 HRM Upgrade
100 MD | 250M VND
L3-02 Voucher & Payment
80 MD | 200M VND
L3-03 CRM & CSKH
112 MD | 280M VND

L3-01/02/03: Internal Systems

HRM, Payment & CRM - Business Operations

HRM Upgrade

Quản lý nhân sự

  • • Employee management
  • • Attendance tracking
  • • Payroll integration
  • • Performance reviews

100 MD | 250M

Voucher & Payment

Thanh toán & Voucher

  • • Multi-payment gateway
  • • Voucher management
  • • Corporate billing
  • • Invoice generation

80 MD | 200M

CRM & CSKH

Quản lý khách hàng

  • • Customer database
  • • Marketing automation
  • • Loyalty programs
  • • Support ticketing

112 MD | 280M

Timeline: L3-01 starts Q3 (Oct), L3-02/03 follow sequentially in Q4.

Integration: All 3 integrate with HIS Core for unified operations.

L5 - Liên thông Bộ Y tế

MOH Integration - Compliance Reporting

66.1 MD
Man-Days
165M
VND Budget
5.5%
of Total

Integration Scope

  • ✓ Patient visit reporting
  • ✓ Insurance claim submission
  • ✓ Medical statistics
  • ✓ Disease surveillance
  • ✓ Compliance reports
  • ✓ XML/JSON API integration

Compliance Requirements

  • → Legal mandate for hospitals
  • → Real-time data submission
  • → Data privacy (HIPAA-like)
  • → Audit trail logging
  • → MOH portal connectivity

Timeline: Starts after L1-03 HIS Core Upgrade, runs for 40 days in Q2 2026.

Critical: Required by Vietnamese healthcare regulations.

L4 - Data & AI (Future Phase)

Business Intelligence & AI Features - 2027+

L4-01: BI Dashboard

Business Intelligence & Analytics Platform

  • • Real-time dashboards
  • • Financial reporting
  • • Operational metrics
  • • Predictive analytics

TBD

L4-02: AI Features

AI-Powered Clinical & Operational Tools

  • • Diagnosis assistance
  • • Resource optimization
  • • Patient risk prediction
  • • NLP for EMR

TBD

⚠️ Future Phase - Not Included in Current Proposal

L4 packages will be planned after L1-L3-L5 successful deployment and stabilization in 2027+.

Integration Matrix

Ma trận Tích hợp - System Interconnections

%%{init: {'theme':'base', 'themeVariables': {'primaryColor':'#7C3AED', 'primaryTextColor':'#1E293B'}}}%%
graph TB
    subgraph External[BÊN NGOÀI]
        MOH[MOH Portal - Cổng Bộ Y tế]
    end

    subgraph Core[HỆ THỐNG CỐT LÕI SBB]
        HIS[HIS Core - Hospital Information System]
        Reception[Smart Reception - Tiếp đón thông minh]
    end

    subgraph Clinical[HỆ THỐNG LÂM SÀNG]
        RIS[RIS - Radiology Info System]
        LIS[LIS - Laboratory Info System]
        PACS[PACS - Picture Archive]
    end

    subgraph Patient[ỨNG DỤNG BỆNH NHÂN]
        Portal[Patient Portal - Web & Mobile]
        FamilyDoc[Family Doctor App - Chăm sóc từ xa]
    end

    Reception -->|Dữ liệu bệnh nhân| HIS
    HIS <-->|HL7 Messages| RIS
    HIS <-->|HL7 Messages| LIS
    RIS <-->|DICOM Images| PACS
    LIS -->|Kết quả xét nghiệm| PACS
    HIS -->|Hồ sơ bệnh án| Portal
    HIS -->|Dữ liệu lâm sàng| FamilyDoc
    HIS -->|Báo cáo y tế| MOH

    classDef coreStyle fill:#7C3AED,stroke:#6D28D9,stroke-width:3px,color:#fff
    classDef clinicalStyle fill:#2563EB,stroke:#1D4ED8,stroke-width:3px,color:#fff
    classDef patientStyle fill:#10B981,stroke:#059669,stroke-width:3px,color:#fff
    classDef externalStyle fill:#F59E0B,stroke:#D97706,stroke-width:3px,color:#fff

    class HIS,Reception coreStyle
    class RIS,LIS,PACS clinicalStyle
    class Portal,FamilyDoc patientStyle
    class MOH externalStyle
          

Patient Data Flow

Luồng Dữ liệu Bệnh nhân - Clinical Workflow

%%{init: {'theme':'base', 'themeVariables': {'primaryColor':'#7C3AED'}}}%%
flowchart LR
    A[Bệnh nhân đến khám - Patient Arrival] -->|Check-in| B[Smart Reception - Tiếp đón]
    B -->|Thông tin Demographics| C[HIS Core - Quản lý trung tâm]
    C -->|Chỉ định xét nghiệm| D{Dịch vụ lâm sàng - Clinical}

    D -->|Chụp X-quang CT/MRI| E[RIS/PACS - Chẩn đoán hình ảnh]
    D -->|Xét nghiệm máu nước tiểu| F[LIS - Xét nghiệm]

    E -->|Kết quả hình ảnh| C
    F -->|Kết quả xét nghiệm| C

    C -->|Hồ sơ bệnh án| G[Patient Portal - Tra cứu kết quả]
    C -->|Dữ liệu phân tích| H[BI Dashboard - Báo cáo]
    C -->|Báo cáo tuân thủ| I[MOH Integration - Liên thông BYT]

    style A fill:#F9FAFB,stroke:#E5E7EB
    style B fill:#7C3AED,stroke:#6D28D9,color:#fff
    style C fill:#2563EB,stroke:#1D4ED8,color:#fff
    style D fill:#6B7280,stroke:#4B5563,color:#fff
    style E fill:#10B981,stroke:#059669,color:#fff
    style F fill:#10B981,stroke:#059669,color:#fff
    style G fill:#8B5CF6,stroke:#7C3AED,color:#fff
    style H fill:#E5E7EB,stroke:#9CA3AF,color:#374151
    style I fill:#F59E0B,stroke:#D97706,color:#fff
          

Deployment Architecture

Kiến trúc Triển khai - Infrastructure Layers

%%{init: {'theme':'base', 'themeVariables': {'primaryColor':'#7C3AED'}}}%%
graph TB
    subgraph External[BÊN NGOÀI]
        Users[Users Web & Mobile]
        MOHPortal[MOH Portal]
    end

    subgraph Frontend[FRONTEND LAYER]
        WebApp[Web App - React/Next.js]
        MobileApp[Mobile App - React Native]
    end

    subgraph APIGateway[API GATEWAY]
        Gateway[Kong/Nginx - Rate Limiting Auth]
    end

    subgraph Microservices[MICROSERVICES]
        HISService[HIS Core - Node.js/NestJS]
        ReceptionService[Reception]
        PortalService[Portal]
    end

    subgraph Integration[INTEGRATION LAYER]
        HL7Engine[HL7 Engine - Mirth Connect]
        DICOMGateway[DICOM Gateway]
        MOHConnector[MOH Connector]
    end

    subgraph DataLayer[DATA LAYER]
        PrimaryDB[(PostgreSQL)]
        CacheDB[(Redis)]
    end

    subgraph ExternalSystems[EXTERNAL]
        RIS[RIS]
        LIS[LIS]
        PACS[PACS]
    end

    Users --> WebApp
    Users --> MobileApp
    WebApp --> Gateway
    MobileApp --> Gateway
    Gateway --> HISService
    Gateway --> ReceptionService
    Gateway --> PortalService
    HISService --> PrimaryDB
    HISService <--> HL7Engine
    HL7Engine <--> RIS
    HL7Engine <--> LIS
    HISService <--> DICOMGateway
    DICOMGateway <--> PACS
    HISService --> MOHConnector
    MOHConnector --> MOHPortal

    classDef frontendStyle fill:#DBEAFE,stroke:#2563EB
    classDef gatewayStyle fill:#FED7AA,stroke:#F59E0B
    classDef serviceStyle fill:#EDE9FE,stroke:#7C3AED
    classDef integrationStyle fill:#D1FAE5,stroke:#10B981
    classDef dataStyle fill:#FEE2E2,stroke:#DC2626

    class WebApp,MobileApp frontendStyle
    class Gateway gatewayStyle
    class HISService,ReceptionService,PortalService serviceStyle
    class HL7Engine,DICOMGateway,MOHConnector integrationStyle
    class PrimaryDB,CacheDB dataStyle
          

Implementation Timeline

Lộ trình Triển khai Jan-Oct 2026 (Mỗi gói: 1.5-2.5 tháng tùy quy mô)

%%{init: {'theme':'base', 'themeVariables': {'primaryColor':'#7C3AED'}}}%%
gantt
    title SBB Healthcare System Implementation Timeline
    dateFormat YYYY-MM-DD
    axisFormat W%V

    section L1 Clinical
    L1-01 Smart Reception (1.6 tháng)    :crit, l1_01, 2026-01-26, 48d
    L1-02 Data Migration (1.6 tháng)     :crit, l1_02, 2026-01-26, 48d
    L1-03 HIS Core Upgrade (2.3 tháng)   :l1_03, after l1_01, 70d
    L1-04 RIS Integration (2 tháng)      :l1_04, after l1_01, 60d
    L1-05 LIS Integration (2 tháng)      :l1_05, after l1_01, 60d
    L1-06 PACS Integration (1.8 tháng)   :l1_06, after l1_04, 55d

    section L2 Ecosystem
    L2-01 Patient Portal (2.2 tháng)     :l2_01, after l1_03, 65d
    L2-02 Family Doctor App (2.3 tháng)  :l2_02, 2026-06-10, 70d

    section L3 Internal
    L3-01 HRM Upgrade (2.5 tháng)        :l3_01, 2026-06-01, 75d
    L3-02 Voucher & Payment (1.7 tháng)  :l3_02, 2026-07-10, 50d
    L3-03 CRM & CSKH (2.2 tháng)         :l3_03, 2026-06-25, 65d

    section L5 MOH
    L5-01 MOH Integration (1.8 tháng)    :l5_01, after l1_01, 55d

    section Go-live
    Go-live Toàn bộ Hệ thống             :crit, golive, 2026-09-01, 30d
    Ổn định & Hoàn thành                 :complete, 2026-10-01, 31d

    Go-live L1-01 & L1-02                :milestone, m1, 2026-03-15, 0d
    Hoàn thành Q2                        :milestone, m2, 2026-06-30, 0d
    Hoàn thành Development               :milestone, m3, 2026-08-31, 0d
    Go-live Toàn bộ                      :milestone, m4, 2026-09-30, 0d
    Hoàn thành Dự án                     :milestone, m5, 2026-10-31, 0d
          

Q1 2026

Critical: L1-01, L1-02

Go-live: 15/3/2026

Q2 2026

L1-03/04/05 (2-2.3 tháng)

L5-01 (1.8 tháng)

Q3 2026

L1-06, L2-01/02, L3-01/02/03

Dev complete: 31/8

Q4 2026

Go-live & Stabilize

Complete: 31/10

Budget Breakdown

Phân bổ Ngân sách - Total: 2.859B VND

%%{init: {'theme':'base', 'themeVariables': {'primaryColor':'#7C3AED', 'pieStrokeWidth':'2px'}}}%%
pie title Budget Allocation by Layer
    "L1 Clinical (1.470B) : 51.4%" : 51.4
    "L3 Internal (730M) : 25.5%" : 25.5
    "L2 Ecosystem (494M) : 17.3%" : 17.3
    "L5 MOH (165M) : 5.8%" : 5.8
            
L1 - Clinical Operations 1.470B (51.4%)
L3 - Internal Management 730M (25.5%)
L2 - Ecosystem Expansion 494M (17.3%)
L5 - MOH Integration 165M (5.8%)

Payment Terms

30%
Contract Signing
857.67M VND
30%
L1 Go-live (15/3)
857.67M VND
40%
Project Complete
1.144B VND

Package Dependencies

Phụ thuộc Packages - Implementation Sequence

%%{init: {'theme':'base', 'themeVariables': {'primaryColor':'#7C3AED', 'lineColor':'#2563EB'}}}%%
graph TD
    Reception[L1-01: Smart Reception]
    Migration[L1-02: Data Migration]
    HIS[L1-03: HIS Core Upgrade - Foundation]

    RIS[L1-04: RIS/LIS/PACS]
    LIS[L1-05: LIS Sync]
    PACS[L1-06: PACS Lite]

    Portal[L2-01: Patient Portal]
    FamilyDoc[L2-02: Family Doctor App]

    HRM[L3-01: HRM Upgrade]
    Voucher[L3-02: Voucher & Payment]
    CRM[L3-03: CRM & CSKH]

    MOH[L5-01: MOH Integration]

    BI[L4-01: BI Dashboard - Future Phase]
    AI[L4-02: AI Features - Future Phase]

    Migration --> HIS
    HIS --> Reception
    HIS --> RIS
    HIS --> LIS
    HIS --> PACS

    HIS --> Portal
    HIS --> FamilyDoc

    HIS -.-> HRM
    HIS -.-> Voucher
    HIS --> CRM

    HIS --> MOH

    HIS -.-> BI
    HIS -.-> AI
    BI -.-> AI

    classDef coreStyle fill:#7C3AED,stroke:#6D28D9,stroke-width:3px,color:#fff
    classDef clinicalStyle fill:#EDE9FE,stroke:#7C3AED,stroke-width:2px
    classDef ecosystemStyle fill:#DBEAFE,stroke:#2563EB,stroke-width:2px
    classDef internalStyle fill:#D1FAE5,stroke:#10B981,stroke-width:2px
    classDef mohStyle fill:#FED7AA,stroke:#F59E0B,stroke-width:2px
    classDef futureStyle fill:#E5E7EB,stroke:#6B7280,stroke-dasharray: 5 5

    class HIS coreStyle
    class Reception,Migration,RIS,LIS,PACS clinicalStyle
    class Portal,FamilyDoc ecosystemStyle
    class HRM,Voucher,CRM internalStyle
    class MOH mohStyle
    class BI,AI futureStyle
          

Solid arrows (→): Hard dependencies - must wait for completion

Dashed arrows (⇢): Soft dependencies - can run partially in parallel

Cảm ơn!

Questions & Answers

Fabbi Software

Email: contact@fabbi.com.vn